New position available:

SERVICES MANAGER

Impact Terra is powered by a visionary and hardworking team. We value entrepreneurship, dedication and adventure. We embrace challenge, work closely as a team to achieve meaningful results and are pragmatic and open to change.

We are focused on uplifting the poorest individuals in emerging markets in a sustainable way. We love innovation and technology and envision a world where a thriving and sustainable smallholder agriculture sector exists to ensure food security for the future. Our mission is to digitally empower smallholder farmers around the world.

We are looking for a Services Manager that is responsible for the services we provide to our farmer users via our Golden Paddy Platform, call center and field work.

 

RESPONSIBILITIES

The Services Manager is responsible for building and managing a dynamic team of individuals focused on delivering high quality services to farmer users. This is a varied job with high expectations. A strong understanding of digital services and mobile applications is a must, a good understanding of agriculture and smallholder farming important. The candidate should be a visionary entrepreneur with a no-nonsense, critical and constructive attitude.

Responsibilities include:

  • Design, develop and deliver high-quality services to farmers around productivity alerts & advice,market connections and financing

  • Operate the Golden Paddy platform and products (including the mobile application) to deliver these services. Contribute to developing the products

  • Build and manage service delivery teams: content production team, notification team, customer services team, field team(s)

  • Design, develop and implement improvement projects

  • Develop relevant partnerships and outsourcing relationships

  • Drive engagement of users on the Golden Paddy platform

  • Report performance and deliverables for internal and external stakeholders

  • Report directly to Director of OperationsVisit agricultural areas in Myanmar (e.g. Yangon, Bago, Ayerwaddy)

 

Requirements

  • Myanmar national

  • Based in Yangon, Myanmar with regular travel to rural areas

  • Minimum of 3 years of relevant working experience including managing personnel

  • Experience with project management, target setting and performance management

  • Strong ICT skills (e.g. mobile apps, Microsoft Office)Based in Yangon, Myanmar

Soft Skills

  • Strong in English language

  • Dynamic leader, able to inspire a team

  • Entrepreneurial drive and can-do mentality

  • Highly motivated to learn and pick up new skills

  • Able to handle multiple projects simultaneously

  • Alignment with our values

APPLICATIONS

Resume and motivation letter can be sent to hr@impactterra.com. Applications without motivation letters will not be accepted.